Last update: 4 January 2022
1. CONTACT DETAILS
2. HOW WE COLLECT YOUR INFORMATION
We collect your personal information when you interact with us or purchase tickets for our events. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience. We collect information about our users for four main reasons: To provide a personalised experience unique to individual users; To help us monitor and improve our services, including through the post-event survey facilitated by us; To send them direct correspondence we think might be relevant to their interests. To serve users with relevant ads on our websites and on third-party websites, including Google and its partners. We collect information: when you register for one of our events, initiatives or competitions; when you contact us directly via email, phone, or post; when you sign up for our newsletters; and when you browse and use our Sites. We also collect information from third party sites, such as advertising platforms.
3. INFORMATION THAT WE COLLECT FROM YOU
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you. When you visit the Sites or purchase tickets through any of our ticketing partners, you are asked to provide information about yourself including your name, contact details, address, order details and payment information such as credit or debit card information. All payment details are handled by our ticketing partner, however other personal information may be passed back to us to help us understand our attendees better and improve our programming of events. We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via email, letter or phone. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites. We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you visit our website through your mobile’s browser or otherwise.
4. USE OF YOUR INFORMATION
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so. Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information: to supply the services you have requested; to enable our ticketing partner to collect payment from you – we are not involved in any payment processing ourselves and do not have access to any payment information; and to contact you where necessary concerning our services, such as to resolve issues you may have with your purchase. We also process your data where we have a justifiable reason for doing so — for example personalisation of our service. We have listed these reasons below: to improve the effectiveness and quality of service that our customers can expect from us in the future; to tailor content that we or our third party advertising partners display to you, for example to make sure you see the advertising which is most relevant to you, based on characteristics determined by us; to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible; to contact you for your views and feedback on the events of ours which you attend and to notify you if there are any important changes or developments to the Sites or our services; to analyse your activity on the Sites so that we can administer, support, improve and develop our services and for statistical and analytical purposes.
6. DIRECT MARKETING
Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our upcoming events and other information that may be of interest to you. You can control your email marketing preferences through the “Unsubscribe” link at the bottom of all emails sent out by us.
7. RETENTION OF YOUR INFORMATION
We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of your information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws. When determining the relevant retention periods, we will take into account factors including: our contractual obligations and rights in relation to the information involved; legal obligation(s) under applicable law to retain data for a certain period of time; statute of limitations under applicable law(s); our legitimate interests where we have carried out balancing tests (see section on ‘Use your personal information’ above); (potential) disputes; and guidelines issued by relevant data protection authorities. Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
8. DISCLOSURE OF YOUR INFORMATION
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
10. YOUR RIGHTS
Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details above. For additional information on your rights please contact your data protection authority and see below. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details). The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details). The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details). The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further. The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch (see Contact Details). The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not however make unlawful our use of your information while consent had been apparent. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing. You can object by changing your marketing preferences or disabling cookies as set out in sections 5 and 6 above.